Service
Ler em portuguêsTechnical rescue and support
A bounded fix for a website, checkout, transactional email, server or integration.
Observed problem
A critical failure is blocking customers or revenue, while reopening the entire project would delay the fix.
Expected outcome
Triage, cause hypothesis, agreed correction, testing and evidence of completion.
What the scope includes.
- incident triage and scope
- agreed correction or technical plan
- testing and recorded outcome
How we begin
A discovery conversation defines the bottleneck, dependencies, evidence of completion and what stays out. Pricing follows that scope.
Engagements can be structured in USD, EUR or BRL. Timelines and pricing depend on validated scope.
Discuss a project